Support
If you need emergency support
contact us.
At Spot Solutions, we are committed to providing ongoing support for the solutions that we develop. Typically this ongoing support consists of the following components:
Emergency support: The site is down and needs attention immediately
Planned maintenance-related activities: Backups, issues around operating system and database patches and upgrades, etc.
Enhancements
The requirements and expectations generally differ across these different activities. For emergency requests, we provide a help desk with voice and email response. Emergency responses are dealt with immediately. Planned activities are discussed in advance with the client and scheduled at a mutually convenient time. There are various pricing models for both of these activities. Enhancements are typically done in response to planned changes in business processes. We either provide a fixed price in advance or work on a time-and-materials basis.